Sign-in problems
Confirm that your username and password are correct, verify that Caps Lock is disabled, and use the password-recovery flow if needed. Repeated unsuccessful attempts may temporarily trigger additional security checks.
Open password recovery →Data or dashboard issues
If a dashboard figure appears incorrect, first confirm that the underlying contracts, reservations, payments, expenses, and dates are complete. Refresh the page after editing source data so that summary metrics can be recalculated.
Performance issues
If a page feels slow, note the page, approximate time, browser, device, and the action you were performing. Rentilax uses application monitoring and performance measurements to help investigate reproducible issues.
Before contacting support
Please include the affected feature, steps to reproduce the issue, what you expected to happen, what happened instead, and any non-sensitive screenshot that helps explain the problem.
Never send passwords, authentication secrets, payment-card data, or other credentials in a support message.
Account and privacy requests
For account access, privacy, or data-management requests, use the verified support channel available from your Rentilax account so the request can be associated with the correct user and organization.